Staff member from Galaxy in Whitchurch working with customer

Home Support
Expert technical support, right at home.

Got a tech issue? We will fix it in the most comfortable way for you.

Whether you need to drop it to us or we need to come and help at home, we’re here to get your device working again pronto.

We pride ourselves on offering a friendly service. No jargon, no technical language, just simple to understand troubleshooting.

How We Support You

Organising home IT visit in Whitchurch

Home Visits

We can come to your doorstep, saving you the trip.

IT checklist

Office Visits

Need us at your workplace?
Consider it done.

Man opening door to Galaxy in Whitchurch

Drop-in Service

Prefer visiting us? Our shop doors are always open for repairs.

Remote IT support worker

Remote Support

Fast, efficient help, completely remotely. This is especially handy for our rural customers who’d rather not commute.

Map overlay of Whitchurch routes

Special Mention

If transporting your device is a challenge, let us know. We can pick it up, fix it, and deliver it back, all setup and ready to roll.

FAQs

Please click a question below to expand:

Do you repair mobile phones and tablets?

Yes. Screens, charging points and batteries. We can help with recovering data off mobile phones. Motherboard repairs if required.

Do you repair Apple products?

Yes. Repair broken keys on keyboard, motherboard repairs, hard drive, assist with any software related issues.

What types of home IT support services does Galaxy IT offer?

Galaxy IT offers a wide range of home support services, including troubleshooting hardware and software issues, virus and malware removal, Wi-Fi setup and optimisation, device upgrades, data backup solutions, and remote support options.

Do I need to bring my computer to your office, or can you visit my home?

We provide both on-site home support and remote support options. If needed, one of our technicians can visit your home in Shropshire to resolve issues, or we can assist you remotely if the problem can be fixed without a physical visit.

How quickly can I expect support for my issue?

We aim to respond to all inquiries as quickly as possible, often with same-day or next-day appointments, depending on availability. For urgent issues, please let us know, and we’ll do our best to prioritise your request.

Can you help me set up a new device or home network?

Absolutely! Our team can help you set up new devices, configure your home Wi-Fi network, and ensure all your devices are connected securely and functioning smoothly.

What should I do if I suspect my computer has a virus?

If you think your computer is infected, contact us right away. We’ll guide you through safe practices until we can assess the issue and remove any harmful software to keep your data and devices secure.

Let’s have a chat
about your IT

Book in a free 15 minute consultation
to find out how we can benefit you.

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